CollectSmart User Training
COLLECTIONS COURSES FOR AGENTS
COLLECTIONS SKILLS FOR AGENTS
This course will give you an overview of the skills you need to become a successful collector. Learn about the objectives, stages and drivers of collections, how to structure your call to optimise collections, and learn how to sharpen your communication and negotiation skills to collect like a pro.
COLLECTIONS COURSES FOR MANAGEMENT
COLLECTIONS SKILLS FOR SUPERVISORS AND MANAGERS
This course will give you an overview of the skills you need to become a successful collections supervisor or manager . Learn about the objectives, stages and drivers of collections, how credit drives collections, how to structure your call to optimise collections, and learn how your agents can sharpen their communication and negotiation skills to collect like a pro.
In this course, we will introduce you to the purpose, principles, and strategy to adopt in order to identify accounts that could be at risk of defaulting on their agreements and subsequently enter into collections
EARLY-STAGE COLLECTIONS PART 1
Early Stage collections typically refers to accounts that have just entered into collections and are one or two payments in arrears. It is mostly focused around the collections efforts required to rehabilitate a customer as quickly as possible, whereby they return back to an up to date status.
EARLY-STAGE COLLECTIONS PART 2
In this course, we will look at how to rehabilitate a customer as quickly as possible using principles that are considered best practice. We will also take a look at how to include these principles in a strategy that follows best practices.
This course will look at the principles and strategy to apply to accounts when move into 3 cycles or more delinquent.
This course will help you understand a dialler’s capabilities, how to use and enhance them with the help of specialised staff, and how they can be used to solve typical challenges that collections departments face when it comes to contacting customers.
BE MONEY SMART
BECOMING MONEY SMART
Do you want to increase your knowledge about finance and learn what it takes to become financially independent? In this course you will learn: What the difference is between assets and liabilities, how to spend your money to increase your net worth, what wealth really means and how to create more of it, how interest and compound interest works, and how inflation works and how it influences your money.
We often get told that saving is important. But do you know why it’s important or even how to start saving? In this course you will learn: Why it’s important to save, when to start saving, what to save for, and how to create a savings masterplan.
Are you tired of barely being able to pay your expenses each month, stressing about your financial obligations? Do you never seem able to enjoy experiences you’ve always dreamed of?Maybe you live below your means, but don’t have a clear financial plan or any financial goals, and can’t seem to save any money before it disappears. In this course, we’ll help you take your first steps toward financial independence by teaching you how to take control of your expenses and free up savings to plan for those experiences you’ve always wanted to enjoy.
CREDIT & DEBT
In this course you’ll learn about credit and debt, how loans and credit facilities work and how they’re granted, and what the different kinds of loans and facilities are. You’ll also learn about managing your creditworthiness, how much credit really costs, helpful tips to help you increase your credit worthiness, what credit reports and credit scores are, and how to manage and take control of your debt.